Policies and Shipping
PAYMENTS
We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER CARD and HELEN'S CYCLES GIFT CARDS.
Bank regulations require that you enter the billing address associated with your credit card. The billing address must be in the USA.
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IN-STORE PICKUP
HelensCycles.com offers in-store pickup at Helen's Cycles in Santa Monica.
Select In-Store Pickup-Santa Monica under Shipping Method.
Please wait until we contact you before picking up your order.
CALIFORNIA SALES TAX
California sales tax (10.25% for Santa Monica) is automatically added to orders shipped within California and orders picked up at Helen's Cycles.
FREE SHIPPING on most orders over $95.00 (except for oversize and heavy items).* Shipping charges may apply to closeout and sale items.
SHIPPING RATES*
(excluding oversize and heavy items)
| Order Amount | Ground Shipping | 2-3 Day Shipping | |||||
| California | Western US | Eastern US | California | Western US | Eastern US | AK & HI | |
| $0 - $95 | $12.00 | $20.00 | $25.00 | $18.95 | $28.95 | $38.95 | $58.95 |
| Over $95 | No Charge | No Charge | No Charge | $18.95 | $28.95 | $38.95 | $58.95 |
Note: For oversize items and bikes, we use Bikeflights.com
| IN-STORE QUESTIONS | WEB SITE QUESTIONS |
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| Contact our IN-STORE SALES DEPARTMENT: email: info@helenscycles.com Phone: 310-829-1836 | Contact our INTERNET SALES DEPARTMENT: |
INFORMATION SECURITY
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
BACK ORDERS
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. We will contact you to confirm items that are backordered and will tell you when they will be available for shipment.
RETURNS
No refunds on bicycles and frames. Bike exchanges only within 7 days.
Merchandise can be returned within 30 days. No returns on closeout items.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. Labor fees are not refundable.
All returns must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone (310) 829-1836 or email jamie@helenscycles.com.
AVAILABILITY INFORMATION
PRICES AND INFORMATION:
While every reasonable effort is made to ensure the accuracy of this data, inventory items, quantities, and pricing are subject to change without notice. If you have any questions, please call us at 310-829-1836 or email us at info@helenscycles.com.