Policies and Shipping

Payments

We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER CARD and HELEN'S CYCLES GIFT CARDS.
Bank regulations require that you enter the billing address associated with your credit card. The billing address must be in the USA.

In-Store Pickup

HelensCycles.com offers in-store pickup at Helen's Cycles in Santa Monica.
Select In-Store Pickup-Santa Monica under Shipping Method.
 

Please wait until we contact you before picking up your order.


Free Shipping, Shipping and Taxes

We are happy to offer FREE SHIPPING for most orders of more than $95.00 (pre-tax value). Shipping charges may apply to closeout and sale items.

Policy details:

  • Offer valid on all orders with a pre-tax subtotal of $95 or more, including all charges and discounts
  • Shipment must be to address in the continental U.S. only (excluding Alaska and Hawaii).
  • Oversized or heavy items such as trainers and car racks are not included.
  • Offer is limited to stock on hand 

SHIPPING RATES*
(excluding oversize and heavy items)

Order AmountGround Shipping2-3 Day Shipping
CaliforniaWestern USEastern USCalifornia Western USEastern USAK & HI
$0 -  $95$12.00$20.00$25.00$18.95$28.95$38.95$58.95
Over $95No ChargeNo ChargeNo Charge$18.95$28.95$38.95$58.95


Note:  For oversize items and bikes, we use Bikeflights.com

CALIFORNIA SALES TAX
California sales tax (10.25% for Santa Monica) is automatically added to orders shipped within California and orders picked up at Helen's Cycles.

New Bike Purchases


Helen's Cycles offers free basic adjustments on bicycles for the first year after purchase, to keep your bike in tune and running smoothly. 

We also offer free flat repair (labor and tubes) for the first 90 days after purchase from Helen's Cycles locations and I. Martin.

Please note the following:

  • Free service offer does not apply to stationary bikes, disc brakes or shock overhaul.
  • Cleaning is not included in the free services.
  • Cable or chain replacement, normal wear and tear, and diagnostics and repair of creaks and squeaks are not included. 

Other Policies and Questions

IN-STORE QUESTIONS

WEB SITE QUESTIONS
  • Questions about in-store purchases
  • Current inventory for in-store purchase or pickup?
  • Can we special order something for you?


  • Questions about purchasing items on the web site?
  • How do I get my Club/Team discount when purchasing on the web site?
  • Can we special order something for you?
  • Is my order ready for pick up?

Contact our IN-STORE SALES DEPARTMENT:
email: info@helenscycles.com
Phone: (310) 829-1836
 


Contact our INTERNET SALES DEPARTMENT:
 email: jamie@helenscycles.com
Phone: (310) 829-1836
Monday - Friday; 11AM - 5PM Pacific Time

 

INFORMATION SECURITY
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACK ORDERS
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped.  We will contact you to confirm items that are backordered and will tell you when they will be available for shipment.

RETURNS
No refunds on bicycles and frames. Bike exchanges only within 7 days.
Merchandise can be returned within 30 days. No returns on closeout items.

If there‚Äôs a problem with something you purchased from us, you can either bring it to our store or ship it back. We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. Labor fees are not refundable.  

All returns must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone (310) 829-1836 or
email jamie@helenscycles.com.

PRICING AND AVAILABILITY INFORMATION:

We make every reasonable effort to ensure the accuracy of pricing, availability and product information on this website. On rare occasions, errors may appear. If you find any error or have any question, please contact us at (310) 829-1836 or info@helenscycles.com. Note that an order acknowledgement sent via email does not constitute an acceptance and does not create a contract to sell. Helen's Cycles reserves the right to cancel any order if there is an error in pricing, availability or other information.