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Policies and Shipping

Payments

We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER CARD and HELEN'S CYCLES GIFT CARDS.
Bank regulations require that you enter the billing address associated with your credit card. The billing address must be in the USA.

VisaMastercardAmerican ExpressDiscover CardHelen's Gift Cards

In-Store Pickup

HelensCycles.com offers in-store pickup at Helen's Cycles in Santa Monica.
Select In-Store Pickup-Santa Monica under Shipping Method.
 

Please wait until we contact you before picking up your order.


Shipping Rates and Taxes

Policy details:

  • Shipment must be to address in the continental U.S. only (excluding Alaska and Hawaii)
  • For air/express shipment, including to AK and HI, select "Express shipping" and we will contact you with rates
  • Oversized or heavy items such as bikes, trainers and car racks are not included. 
  • Offer is limited to stock on hand 

SHIPPING RATES*
(excluding bikes, trainers, car racks, and other oversize and heavy items)

DestinationRate
California$25
Western U.S.$35
Eastern U.S.$45

Note:  For oversize items and bikes, we use Bikeflights.com

CALIFORNIA SALES TAX
California sales tax (10.25% for Santa Monica) is automatically added to orders shipped within California and orders picked up at Helen's Cycles.

New Bike Purchases


Helen's Cycles offers free basic adjustments on bicycles for the first year after purchase, to keep your bike in tune and running smoothly. 

We also offer free flat repair (labor and tubes) for the first 90 days after purchase from Helen's Cycles locations and I. Martin.

Please note the following:

  • Free adjustment service includes derailleur and brake adjustments, wheel truing, tire inflation, and chain lubrication. 
  • Free adjustment service does not include installation of new or replacement parts; or hub, bottom bracket, headset, and other bearing overhauls or replacements.
  • Free service offer does not apply to stationary bikes, disc brakes or shock overhaul.
  • Cleaning is not included in the free services.
  • Diagnostics and repair of creaks and squeaks are not included. 

Other Policies and Questions

IN-STORE QUESTIONS

WEB SITE QUESTIONS
  • Questions about in-store purchases
  • Current inventory for in-store purchase or pickup?
  • Can we special order something for you?


  • Questions about purchasing items on the web site?  
  • Can we special order something for you? 
  • Is my order ready for pick up?

Contact our IN-STORE SALES DEPARTMENT:
email: info@helenscycles.com
Phone: (310) 829-1836
 


Contact our INTERNET SALES DEPARTMENT:
email: jay@helenscycles.com
Phone: (310) 829-1836
Tuesday - Friday; 11AM - 5PM Pacific Time

 

INFORMATION SECURITY
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACK ORDERS
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped.  We will contact you to confirm items that are backordered and will tell you when they will be available for shipment.

RETURNS
No refunds on bicycles and frames. Bike exchanges only within 7 days.
Merchandise can be returned within 30 days. No returns on closeout items.

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back addressed to:

Jay Wolff

2501 Broadway

Santa Monica, CA 90404

Reference number: [INDICATE YOUR ORDER NUMBER HERE]

We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used or not in its original packaging will be subject to a restocking fee. Labor fees are not refundable.  

PRICING AND AVAILABILITY INFORMATION:

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. Note that an order acknowledgement sent via email does not constitute an acceptance or create a contract to sell. 

We appreciate your understanding and apologize for any inconvenience such mistakes may create.  If you find any error or have any question, please contact us at (310) 829-1836 or info@helenscycles.com